FAQ

If you don’t see an answer to your question below, get in touch.

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Merchandise

Delivery

  • We are currently only delivering items to addresses within the United States.

  • Each product is made-to-order and it usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but is estimated at 3–4 business days.

    Each product lists an estimated delivery date. Estimated delivery is calculated in business days. Delivery times are approximate and may vary.

    Some items are packaged separately to keep them safe and in good shape during shipping. Others might be sent from different fulfillment centers, so they’ll arrive in separate packages.

    Holiday volumes may impact fulfillment and shipping times.

  • You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch.

  • Before getting in touch with us, please help us out by doing the following:

    • Check your shipping confirmation email for any mistakes in the delivery address

    • Ask your local post office if they have your package

    • Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

  • We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks (7 days) with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns & Exchanges

  • We don’t offer returns or exchanges—all sales are final—but if there’s something wrong with your order, please contact us within a week (7 days) of delivery.

    View the full return policy.

  • Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

  • At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

    Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week (7 days) after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Jump to: Merchandise • Patterns • Tipping & Supporters

Patterns

  • Tips and pattern downloads are two separate steps — tipping doesn’t automatically add the pattern to your cart or trigger the download. To get any pattern, head to the shop, add it to your cart using the “Add to Cart” button below the Tip option, and check out. It’ll show $0.00. Your download link appears on screen the moment you finish.

  • Digital download products can be accessed easily through a few straightforward steps:

    1. Purchase the Product: After selecting your desired digital download, complete the payment process. Make sure to use a valid email address during checkout.
      Note: Patterns and tips are two separate items, if your cart or order confirmation only shows a tip, you did not add your desired patterns to your cart.

    2. Confirmation: Once your payment is confirmed, you will be taken to a page where you can download your purchases. You will also receive an email containing a download link from orders@knottrying.com. Check your spam, “promotions” or “other” folders if you did not receive the email.

    3. From Your Account: If you created an account, you can access any purchase from the account page. Create an account, if you haven’t already.

  • I have a long queue of projects I want to get through and don’t have time to fit requests in. Supporters who have tipped do get opportunities to provide input on future patterns and releases.

    I may open opportunities for paid commissions in the future.

  • Paid patterns may not be shared or distributed in any way. Purchasing a digital download product grants you a personal-use license to use the digital file as outlined in the Terms of Service.

    Free patterns are licensed under Creative Commons Attribution 4.0 International. View a copy of this license.

    Free patterns may be freely shared in their original form. They may not be reshared or republished in another format without expressed consent. Credit must be given to the creator, Knot Trying, LLC, and knottrying.com.

    This license enables reusers to distribute, remix, adapt, and build upon the material in any medium or format, so long as attribution is given to the creator, Knot Trying and knottrying.com.

    TL;DR: You may share free PDF pattern files exactly as you have downloaded them, without modification. You can modify free patterns into your own creations, but must credit Knot Trying and knottrying.com as the source of the original pattern.

  • Patterns are licensed under Creative Commons Attribution 4.0 International. View a copy of this license.

    The license allows for commercial use, in small quantities, with attribution that does not imply endorsement. For example: “This [amigurumi/plushie/toy] was created from a pattern by Knot Trying (knottrying.com). [Your name/business] is not affiliated with Knot Trying.”

  • Many questions on stitches and techniques can be answered with a simple internet search, where you can find more detailed photos and videos.

    The best way to get help with a specific pattern question is to get in touch, and I’ll respond as soon as I am able. You can also visit the Knot Trying Facebook group to get support from the community, which may be faster.

  • Follow @knottrying on Instagram to learn about pattern testing opportunities.

    Pattern testers get early access to new patterns and are recognized in the final pattern and on Instagram.

Jump to: Merchandise • Patterns • Tipping & Supporters

Tipping & Supporters

  • If your tip says “pending” it has gone through. It will remain pending, unless it fails, then it will say “failed”.

    Note: Patterns and tips are two separate items, if your order confirmation only shows a tip, you did not add your desired patterns to your cart. Go back and add them and checkout again.

  • Tips and pattern downloads are two separate steps — tipping doesn’t automatically add the pattern to your cart or trigger the download. To get any pattern, head to the shop, add it to your cart using the “Add to Cart” button below the Tip option, and check out. It’ll show $0.00. Your download link appears on screen the moment you finish.

  • All tips and purchases can be made through this website using a credit card, Apple Pay, Google Pay, PayPal or Venmo at checkout.

    To pay with Venmo you must:

    Credit card payments are made using Squarespace Payments which offers secure payment processing for your online orders, utilizing industry-standard security measures and PCI compliance. All payment data is encrypted, and sensitive information is never handled by Squarespace, ensuring a secure checkout experience.

  • Tipping provides support to continue creating free patterns to help beginners learn, plus it offers benefits to you. Learn more about tipping here.

  • The only way to get special content provided to supporters is to have tipped at some point in the past, or to have purchased a premium pattern or merchandise, and to accept email marketing.

    You must be subscribed with the same email you used to send a tip, or make a purchase.

    You can subscribe here.

    Supporters will receive one monthly email, and occasional announcements for exclusive content and early releases.

    Your email will never be shared with a third party.

  • Exclusives are included in email newsletters and sent only to those who have subscribed to the newsletter and tipped or purchased a pattern or merch in the past.

    Please check your spam or promotions folder, and review all emails to the end. If you still can’t find the email, that most likely means you are not subscribed.